Frequently Asked Questions
Discover everything you need to know about your Tatcha UK experience.
What is the standard delivery time for orders within the UK?
Standard delivery typically takes 3-5 business days. We also offer express shipping options for faster delivery within 1-2 business days.
How do I determine which Tatcha products are right for my skin type?
We recommend using our online Ritual Finder or consulting our skin experts via live chat to discover a personalized routine tailored to your unique skin concerns.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product isn't the right fit for your skin, you can return it for a full refund, even if it has been lightly used.
Are Tatcha products cruelty-free and formulated without parabens?
Yes, Tatcha is a PETA-certified cruelty-free brand. All of our formulas are created without parabens, synthetic fragrances, sulfates, or phthalates.
How can I track the status of my shipment?
Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.